Class TicketsService

new TicketsService(
    prisma: PrismaService,
    adminNotificationService: AdminNotificationService,
): TicketsService

addResponse(
    ticketId: string,
    createResponseDto: CreateTicketResponseDto,
    userId: string,
): Promise<
    {
        user: { email: string; fullName: string; id: string; role: user_role };
    } & {
        attachments: JsonValue;
        createdAt: Date;
        id: string;
        isInternal: boolean;
        message: string;
        ticketId: string;
        updatedAt: Date;
        userId: string;
    },
>

createTicket(
    createTicketDto: CreateTicketDto,
    userId: string,
): Promise<
    {
        appointment: {
            appointmentDate: Date;
            id: string;
            status: booking_status;
        };
        category: {
            color: string;
            createdAt: Date;
            description: string;
            icon: string;
            id: string;
            isActive: boolean;
            name: string;
            updatedAt: Date;
        };
        createdByProfile: {
            email: string;
            fullName: string;
            id: string;
            role: user_role;
        };
        order: {
            currency: string;
            id: string;
            status: order_status;
            totalAmount: Decimal;
        };
    } & {
        appointmentId: string;
        assignedTo: string;
        categoryId: string;
        clientId: string;
        closedAt: Date;
        createdAt: Date;
        createdBy: string;
        description: string;
        dueDate: Date;
        escalatedAt: Date;
        feedback: string;
        id: string;
        lastActivityAt: Date;
        metadata: JsonValue;
        orderId: string;
        priority: string;
        resolvedAt: Date;
        satisfactionRating: number;
        status: string;
        tags: string[];
        ticketNumber: string;
        title: string;
        updatedAt: Date;
    },
>

createTicketCategory(
    data: {
        color?: string;
        description?: string;
        icon?: string;
        name: string;
    },
): Promise<
    {
        color: string;
        createdAt: Date;
        description: string;
        icon: string;
        id: string;
        isActive: boolean;
        name: string;
        updatedAt: Date;
    },
>

deleteTicket(
    id: string,
    userId: string,
    userRole: string,
): Promise<{ message: string }>

deleteTicketCategory(
    id: string,
): Promise<
    {
        color: string;
        createdAt: Date;
        description: string;
        icon: string;
        id: string;
        isActive: boolean;
        name: string;
        updatedAt: Date;
    },
>

getAllTickets(
    page?: number,
    limit?: number,
    status?: string,
    priority?: string,
    categoryId?: string,
    assignedTo?: string,
    createdBy?: string,
): Promise<
    {
        pagination: {
            limit: number;
            page: number;
            pages: number;
            total: number;
        };
        tickets: (
            {
                _count: { conversations: number; responses: number };
                appointment: {
                    appointmentDate: Date;
                    id: string;
                    status: booking_status;
                };
                category: {
                    color: string;
                    createdAt: Date;
                    description: string;
                    icon: string;
                    id: string;
                    isActive: boolean;
                    name: string;
                    updatedAt: Date;
                };
                createdByProfile: {
                    email: string;
                    fullName: string;
                    id: string;
                    role: user_role;
                };
                order: {
                    currency: string;
                    id: string;
                    status: order_status;
                    totalAmount: Decimal;
                };
            } & {
                appointmentId: string;
                assignedTo: string;
                categoryId: string;
                clientId: string;
                closedAt: Date;
                createdAt: Date;
                createdBy: string;
                description: string;
                dueDate: Date;
                escalatedAt: Date;
                feedback: string;
                id: string;
                lastActivityAt: Date;
                metadata: JsonValue;
                orderId: string;
                priority: string;
                resolvedAt: Date;
                satisfactionRating: number;
                status: string;
                tags: string[];
                ticketNumber: string;
                title: string;
                updatedAt: Date;
            }
        )[];
    },
>

getTicketById(
    id: string,
): Promise<
    {
        appointment: {
            appointmentDate: Date;
            id: string;
            service: { name: string; price: Decimal };
            status: booking_status;
        };
        auditLogs: (
            {
                performedByProfile: { email: string; fullName: string; id: string };
            } & {
                actionType: string;
                id: string;
                metadata: JsonValue;
                newValue: string;
                performedAt: Date;
                performedBy: string;
                previousValue: string;
                ticketId: string;
            }
        )[];
        category: {
            color: string;
            createdAt: Date;
            description: string;
            icon: string;
            id: string;
            isActive: boolean;
            name: string;
            updatedAt: Date;
        };
        conversations: (
            {
                createdByProfile: {
                    email: string;
                    fullName: string;
                    id: string;
                    role: user_role;
                };
            } & {
                attachments: JsonValue;
                createdAt: Date;
                createdBy: string;
                id: string;
                isInternal: boolean;
                message: string;
                ticketId: string;
                updatedAt: Date;
            }
        )[];
        createdByProfile: {
            email: string;
            fullName: string;
            id: string;
            role: user_role;
        };
        order: {
            currency: string;
            customerEmail: string;
            id: string;
            status: order_status;
            totalAmount: Decimal;
        };
        responses: (
            {
                user: {
                    email: string;
                    fullName: string;
                    id: string;
                    role: user_role;
                };
            } & {
                attachments: JsonValue;
                createdAt: Date;
                id: string;
                isInternal: boolean;
                message: string;
                ticketId: string;
                updatedAt: Date;
                userId: string;
            }
        )[];
    } & {
        appointmentId: string;
        assignedTo: string;
        categoryId: string;
        clientId: string;
        closedAt: Date;
        createdAt: Date;
        createdBy: string;
        description: string;
        dueDate: Date;
        escalatedAt: Date;
        feedback: string;
        id: string;
        lastActivityAt: Date;
        metadata: JsonValue;
        orderId: string;
        priority: string;
        resolvedAt: Date;
        satisfactionRating: number;
        status: string;
        tags: string[];
        ticketNumber: string;
        title: string;
        updatedAt: Date;
    },
>

getTicketCategories(): Promise<
    {
        color: string;
        createdAt: Date;
        description: string;
        icon: string;
        id: string;
        isActive: boolean;
        name: string;
        updatedAt: Date;
    }[],
>

getTicketStats(
    userId?: string,
    userRole?: string,
): Promise<
    {
        closedTickets: number;
        highPriorityTickets: number;
        inProgressTickets: number;
        openTickets: number;
        overdueTickets: number;
        resolvedTickets: number;
        totalTickets: number;
    },
>

getUserTickets(
    userId: string,
    userRole: string,
    page?: number,
    limit?: number,
): Promise<
    {
        pagination: {
            limit: number;
            page: number;
            pages: number;
            total: number;
        };
        tickets: (
            {
                _count: { conversations: number; responses: number };
                category: {
                    color: string;
                    createdAt: Date;
                    description: string;
                    icon: string;
                    id: string;
                    isActive: boolean;
                    name: string;
                    updatedAt: Date;
                };
                createdByProfile: {
                    email: string;
                    fullName: string;
                    id: string;
                    role: user_role;
                };
            } & {
                appointmentId: string;
                assignedTo: string;
                categoryId: string;
                clientId: string;
                closedAt: Date;
                createdAt: Date;
                createdBy: string;
                description: string;
                dueDate: Date;
                escalatedAt: Date;
                feedback: string;
                id: string;
                lastActivityAt: Date;
                metadata: JsonValue;
                orderId: string;
                priority: string;
                resolvedAt: Date;
                satisfactionRating: number;
                status: string;
                tags: string[];
                ticketNumber: string;
                title: string;
                updatedAt: Date;
            }
        )[];
    },
>

searchTickets(
    query: string,
    userId?: string,
    userRole?: string,
): Promise<
    (
        {
            _count: { conversations: number; responses: number };
            category: {
                color: string;
                createdAt: Date;
                description: string;
                icon: string;
                id: string;
                isActive: boolean;
                name: string;
                updatedAt: Date;
            };
            createdByProfile: {
                email: string;
                fullName: string;
                id: string;
                role: user_role;
            };
        } & {
            appointmentId: string;
            assignedTo: string;
            categoryId: string;
            clientId: string;
            closedAt: Date;
            createdAt: Date;
            createdBy: string;
            description: string;
            dueDate: Date;
            escalatedAt: Date;
            feedback: string;
            id: string;
            lastActivityAt: Date;
            metadata: JsonValue;
            orderId: string;
            priority: string;
            resolvedAt: Date;
            satisfactionRating: number;
            status: string;
            tags: string[];
            ticketNumber: string;
            title: string;
            updatedAt: Date;
        }
    )[],
>

updateTicket(
    id: string,
    updateTicketDto: UpdateTicketDto,
    userId: string,
    userRole: string,
): Promise<
    {
        appointment: {
            appointmentDate: Date;
            id: string;
            status: booking_status;
        };
        category: {
            color: string;
            createdAt: Date;
            description: string;
            icon: string;
            id: string;
            isActive: boolean;
            name: string;
            updatedAt: Date;
        };
        createdByProfile: {
            email: string;
            fullName: string;
            id: string;
            role: user_role;
        };
        order: {
            currency: string;
            id: string;
            status: order_status;
            totalAmount: Decimal;
        };
    } & {
        appointmentId: string;
        assignedTo: string;
        categoryId: string;
        clientId: string;
        closedAt: Date;
        createdAt: Date;
        createdBy: string;
        description: string;
        dueDate: Date;
        escalatedAt: Date;
        feedback: string;
        id: string;
        lastActivityAt: Date;
        metadata: JsonValue;
        orderId: string;
        priority: string;
        resolvedAt: Date;
        satisfactionRating: number;
        status: string;
        tags: string[];
        ticketNumber: string;
        title: string;
        updatedAt: Date;
    },
>

updateTicketCategory(
    id: string,
    data: {
        color?: string;
        description?: string;
        icon?: string;
        isActive?: boolean;
        name?: string;
    },
): Promise<
    {
        color: string;
        createdAt: Date;
        description: string;
        icon: string;
        id: string;
        isActive: boolean;
        name: string;
        updatedAt: Date;
    },
>